Privacy Policy
At CPD Signature Service, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our services, or apply for CPD accreditation. We aim to be transparent, clear, and fully compliant with all relevant UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
- Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us when:
Submitting a CPD accreditation application
Registering for updates or newsletters
Contacting us via email, phone, or web forms
Examples include:
Full name and date of birth
Organisation or trading name and type
Home and business address
Contact telephone number and email address
Website URL and social media links
Company Registration Number (if applicable and provided)
Description of your training activities and delivery methods
1.2 Usage and Technical Information
We automatically collect technical data when you use our website or services:
IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Referring website or search engine
This information helps us improve website performance, user experience, and security. It is not used to identify you personally.
1.3 Cookies and Tracking Technologies
We use cookies and similar tools to:
Ensure proper website and application form functionality
Track user interactions for analytics purposes
Improve website content and service delivery
Cookie retention: Analytics cookies are retained for up to 13 months. Essential cookies expire at the end of your browser session unless otherwise stated.
You can manage or disable cookies at any time through your browser settings. For guidance, visit the Information Commissioner’s Office (ICO) Cookies Guidance at www.ico.org.uk.
- How We Use Your Information
2.1 To Provide Services
We use your data to:
Review and process CPD accreditation applications
Manage your accreditation account and provider record
Maintain your listing on the CPD Signature Service Provider Register
Issue accreditation credentials and certificates
2.2 To Communicate With You
We use your contact details to:
Send updates about your application and accreditation status
Respond to any queries you raise with us
Send important service-related notices
With your explicit consent, we may also send newsletters or updates about our CPD services. You can unsubscribe at any time via the link in any email we send.
2.3 To Improve Our Services
Data collected helps us:
Analyse website usage and application trends
Optimise our accreditation processes and provider experience
Detect and prevent fraud or misuse of our platform
2.4 Legal and Regulatory Compliance
We may process your data where necessary to:
Comply with UK laws and regulations
Meet obligations from government or professional bodies
Resolve disputes or enforce our agreements
- Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Correct
Ask us to update any inaccurate or incomplete information
Right to Erasure
Request that we delete your data, subject to any legal obligations to retain it
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances
Right to Object
Object to processing based on our legitimate interests
Right to Data Portability
Request your data in a commonly used, machine-readable format
Right to Withdraw Consent
Where consent is the basis for processing, you may withdraw it at any time
To exercise any of these rights, please contact us at info@cpdservice.co.uk. We will respond to all valid requests within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s data protection authority: Information Commissioner’s Office (ICO)
- Data Retention
We only retain your personal data for as long as is necessary for the purposes set out in this policy. Our standard retention periods are as follows:
Accreditation Application Data
Retained for the duration of your accreditation and for up to 3 years after your accreditation expires or is terminated
General Enquiry and Contact Data
Retained for up to 2 years from the date of last contact
Website Usage and Analytics Data
retained for up to 13 months
Legal and Compliance Records
Retained for as long as required by applicable law
When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you.
- Data Security
We take the security of your personal information seriously. The measures we have in place include:
Secure servers and encrypted databases
Encrypted communication channels for sensitive data transfers
Strict access controls, ensuring only authorised personnel can access personal data
Regular security reviews and monitoring of our systems
While we do everything reasonably possible to protect your information, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that is likely to affect your rights or freedoms.
- Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When we make significant changes, the updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
- Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch: